YMCA of Metropolitan L.A.
  • Member Service
  • Los Angeles, CA, USA
  • $12.25-13
  • Hourly
  • Part Time (< 30 hours)

The YMCA of Metropolitan Los Angeles is not only the premiere non-profit in LA, it's also a great place to work, make a difference in your community and meet like-minded individuals. The LA area is home to the second largest YMCA Association in the US, with 26 branches, 2 camps and over 50 child care sites. The LA Y is a highly-collaborative, rewarding and fun environment where you will discover your passions, grow your career and make an impact!

We believe in the four Core Values of Caring, Honesty, Respect and Responsibility and understand that our staff are our biggest asset! We strive to create high-performing, strong teams in each of our branches and are looking for passionate and enthusiastic staff who will help us to strengthen our impact, empower our community and deliver incredible programming!

Position Description

The Membership Sales Representative is responsible for leading membership growth including marketing and lead generation, prospect management, and conversion to membership. The Membership Sales Representative will meet and exceed sales goals by handling all membership inquiries (phone, email, in person), identifying and actively problem-solving to overcome objections/obstacles to joining. Other responsibilities will include community outreach by participating in the planning and execution of membership marketing events in an effort to increase membership growth.


  • High school diploma or equivalent required; 4-year degree preferred
  • Strong character values; written & verbal communication skills; basic computer skills and working knowledge of M/S Office; trained in Listen First, preferred
  • 1-2 years marketing and sales experience


  • Create a welcoming environment for all by warmly greeting all members and guests.
  • Assist Membership Sales Director to develop strategies to drive potential members and retain existing members through marketing initiatives including: social media, word of mouth, referrals, acquisition events etc.
  • Participate in all membership promotional campaigns, events and initiatives; include contact data collection for prospects; follow up for promotional activities; support program initiatives as necessary.
  • Obtain sales leads via walk-ins, telephone inquiries and membership marketing events
  • Conduct all phone and in-person prospective member interviews (during hours worked), and provide welcoming and thorough tours; Close all interviews/tours with an invitation to join the YMCA; Meet or exceed individual monthly sales goals.
  • Follow up with all prospects in an effort to convert prospects to membership; meet or exceed monthly prospecting goals.
  • Respond to inquiries by providing accurate and thorough information at all times while on the phone or conducting an interview; understand and be able to discuss and promote all YMCA programs.
  • Provide supplementary support to Membership Service team when necessary including:

-Providing excellent customer service to members, guests, and program participants.

-Processing program registrations, payments, and membership enrollments.

-Providing welcome facilitation (a.k.a. access control) by confirming that all membership cards are scanned upon entry to ensure membership is active and up to date. This includes checking to ensure photo on membership card matches individual entering the facility as well as checking Member Access Notes to resolve any outstanding matters when necessary.

  • Intervene in all membership cancellations and conduct all associated exit interviews; strive to save relationships.
  • Track issues to look for patterns in cancellation issues; actively work to resolve recurring issues.
  • Complete necessary reporting as it relates to new member growth, including data management and report analysis (e.g. weekly tour/pass reports and conversion rates, Percent of new member/prospect records with email/phone, etc.).
YMCA of Metropolitan L.A.
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