YMCA of Metropolitan L.A.
  • 15-Sep-2021 to 14-Nov-2021 (PST)
  • Member Service
  • Los Angeles, CA, USA
  • 17.00
  • Hourly
  • Part Time (< 30 hours)

The Mid Valley YMCA (Van Nuys, CA) is not only the premiere non-profit in LA, it's also a great place to work, make a difference in your community and meet like-minded individuals. The LA area is home to the second largest YMCA Association in the US.

We believe in the four Core Values of Caring, Honesty, Respect and Responsibility and understand that our staff are our biggest asset! We strive to create high-performing, strong teams in each of our branches and are looking for passionate and enthusiastic staff who will help us to strengthen our impact, empower our community and deliver incredible programming!


The Membership Service Representative is responsible for providing a warm and welcoming atmosphere for members, participants and guest while providing and helpful information and excellent customer service. This position is responsible for all aspects of membership relations, including new member management, member satisfaction and member retention.


  • EDUCATION: high school diploma or equivalent
  • SPECIALIZED SKILLS: Strong character values; communication skills; Basic computer skills and working knowledge of M/S Office
  • RELATED EXPERIENCE: Customer service experience
  • AVAILABILITY: Must be available to work a minimum of 15 hours per week


  • You must have the physical, visual, and auditory ability to perform the essential functions of the job with or without reasonable


Program Delivery

  1. Create a welcoming environment for all by warmly greeting all members and
  2. Provide excellent customer service to members, guests, and program
  3. Ensure all membership and program enrollments are accurately processed ensuring all member information is current, by confirming contact information during
  4. Process program registrations, payments, and membership
  5. Respond to inquiries by providing accurate and thorough information including:
  6. Processing new member enrollments
  7. Providing over the phone and in-person prospective member interviews, and provide welcoming and thorough tours. Close all interviews/tours with an invitation to join the YMCA.
  8. Conduct follow-up calls as needed
  9. Provide access control by confirming that all membership cards are scanned upon entry to ensure membership is active and up to date. This includes checking to ensure photo on membership card matches individual entering the facility as well as checking Member Access Notes to resolve any outstanding matters when

Member Engagement

  1. Respond promptly and courteously to all member complaints, compliments and inquiries while following the appropriate procedures at all
  2. Understand and be able to discuss and promote all YMCA programs. Inform members of YMCA programs that will meet their changing needs and
  3. Engage with members regarding their participation in YMCA Programs, Annual Support Campaign, and special
  4. Offer possible options when members inquire into cancellations, while following all appropriate procedures.

Administration & Compliance

  1. Comply with and enforce Code of Conduct, Dress Code, Cell Phone, AWAY, Member Guest and Guest Pass policies, and administrate member issues as they arise. Positively interpret these policies to members.
  2. Follow daily cash handling procedures when processing payments and end of day reconciliation
  3. Act as a resource to other staff members on:
    • detailed membership questions
    • troubleshoot ActiveNet issues
  4. Take the lead in troubleshooting membership concerns that include credits and refunds
  5. Act as a liaison to Regional Membership Leads to assist in dissemination program information including assigned centralized assignments on an "as needed" basis (e.g. program information, outbound calls to membership and/or program prospects)
  6. Assist Regional Membership Leads with entering provided schedules into DayForce in adherence to the associations Time Keeping Policy.
  7. Attend staff meetings and trainings as
  8. Uphold YMCA policies for safety, supervision, mandated reporting and risk
  9. Demonstrate the Six Pillars of Character (Trustworthiness, Citizenship, Respect, Responsibility, Caring, Fairness) as well as the YMCA Core Values of caring, respect, honesty and responsibility in all dealings with members, guests, volunteers and fellow
  10. Demonstrate competencies in and willingness to develop in the Cause Driven Leadership areas of mission advancement, collaboration, operational effectiveness and personal
  11. All other duties as assigned by your


The Y's Leadership Competency Model is comprised of 18 leadership competencies (leadership knowledge, skills, and behaviors required for success in the Y), organized by the four disciplines of cause-driven leadership:

  • Mission Advancement- advancing the Y's promise to strengthen community
    • Competencies include: Values, Community, Volunteerism, Philanthropy
  • Collaboration- working with, understanding and developing others
    • Competencies Include: Inclusion, Relationships, Influence, Communication, Developing Others
  • Operational Effectiveness: ensuring relevance, effectiveness, and sustainability
    • Competencies include: Decision Making, Innovation, Project Management, Finance, Quality Results
  • Personal Growth- developing continually to adapt to new challenges
    • Competencies include: Self Development, Change Capacity, Emotional Maturity, Functional Expertise

While all competencies are significant the following are critical to success in this position:

  • Values
  • Communication
  • Decision-Making
  • Emotional Maturity

YMCA of Metropolitan L.A.
  • Apply Now

    with our quick 3 minute Application!

  • * Fields Are Required

    What is your full name?

    How can we contact you?

  • Sign Up For Job Alerts!

  • Share This Page
Impact Initiatives Volunteer Careers Login logo Locations Schedules Programs and Classes Join Give