YMCA of Metropolitan L.A.
  • 14-Jan-2022 to 15-Mar-2022 (PST)
  • Administration
  • Los Angeles, CA, USA
  • 16.25
  • Hourly
  • Temporary

The YMCA of Metropolitan Los Angeles is not only the premiere non-profit in Los Angeles, it is also a great place to work, make a difference in your community and meet like-minded individuals. With twenty-six branches, three camps and over fifty child care sites, the LA Y is a highly-collaborative, rewarding and fun environment where you will discover your passion, grow your career and make an impact!

We believe in the four Core Values of Caring, Honesty, Respect and Responsibility and understand that our staff are our biggest asset! We strive to create high-performing, strong teams in each of our branches and are looking for passionate and enthusiastic staff who will help us to strengthen our impact, empower our community and deliver incredible programming!

About Emergency Rent Assistance Program: Under Senate Bill 91 (SB-91), the State of California will provide up to $2.6 billion in emergency rental assistance to California households and landlords impacted by the COVID-19 pandemic. Eligible households and landlords may receive assistance with arrears and/or prospective rent and utility bills. A group of community partners will begin to assist tenants and landlords access these emergency funds. See https://housingiskey.com for more about the state program. THIS IS A TEMPORARY POSITION DEPENDANT ON STATE FUNDING.


  • AGE: Minimum 18 years old
  • EDUCATION: High School Diploma
  • SKILLS: Experience working directly with members of the public, preferably with a housing or social services provider. Ability to assist members of public with sensitive personal and financial topics compassionately, accurately and confidentially. Fluency in Spanish and English preferred.


  • Experience working in a nonprofit.
  • Strong verbal communication skills and evidence of clear writing ability.
  • Familiarity with completing on-line forms, including scanning and uploading of paper documents.
  • Strong customer service skills, with the ability to work across cultures, personalities, and aptitudes.
  • The ability to work independently.
  • Attitude of resourcefulness and taking initiative for problem solving.
  • The ability to work together as a team and other ERAP partner organizations.


The Temporary ERAP Pro-Housing Advocate will play a role helping tenants and landlord's access ERAP rent and utility assistance funds as part of NCLT's contract with the State of CA's Housing is Key Program delivering $1.5 Billion in emergency rental assistance to California's most affected communities.

  • Assist tenants and landlords access the on-line ERAP rent and utility assistance portal, including completion of all relevant fields and uploading required documents.
  • Schedule and conduct appointments with landlords and tenants in need of assistance
    • both virtually and in-person (curbside with proper COVID safe protocols in place).
  • Help provide translation and language assistance to Spanish speaking tenants and landlords who are accessing the ERAP portal.
  • Staff curbside document drop-off services for tenants and landlords trying to access the ERAP portal or who have questions or problems with their rent or utility assistance application.
  • Upload documents to the ERAP portal in a timely manner to ensure prompt processing of rent and utility assistance applications.
  • Assist with outreach to targeted populations to direct them to the ERAP application program and state portal to apply for assistance.
  • Education and outreach
  • Canvassing

The position reports to the YMCA ERAP Special Projects Director and will also collaborate with ERAP partners at other nonprofit and ally organizations providing similar services.

YMCA of Metropolitan L.A.
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